self-improving-support
Communication16 installation(s)v1.1.1Captures ticket resolution delays, misdiagnoses, escalation gaps, SLA breaches, knowledge gaps, and customer churn signals to enable continuous support improvement. Use when: (1) A ticket is resolved late or incorrectly, (2) An SLA breach occurs, (3) A customer reopens a ticket, (4) An escalation pathway fails, (5) A knowledge base search returns no results, (6) CSAT scores drop below threshold, (7) A churn signal is detected in customer communication.
Ce skill s'installe en un clic sur un agent AIbergement (runtime OpenClaw) — il sera chargé et utilisé automatiquement lors des prochains tours de votre agent.